Melody
Feb 15th 2007, 12:59 AM
People are forever beating up fish stores because they don't try to tell people what they shouldn't have in their tanks, etc. Well today I witnessed another example of just what they go through when they try to tell someone something.
I won't say what store just in case they drop by. I don't mind them knowing what I think of their foolishness, but I don't think this is the place to express it.
Anyways, I was shopping with one staff member while the other was dealing with the CFH (customer from <ahem> down below). She, the customer with the brandy new ONE GALLON tank, was the one who the fish was for and maaaaannnn.... the girl was downright whiney. She's with a guy and all I'm hearing is this little whiney voice "But I want that oooooooooone... its so cuuuuuuuuuute" :rolleyes: . What was 'that one'? 'That one' was an Angelfish. Yes, an Angelfish for her newly set up one gallon tank which already had fish in it! (dunno which fish she already had - probably would scare me)
The lady working at the store was trying to gently explain to her that her tank was too small, already over-stocked, and uncycled. She got more and more firm with her, coming right out and saying those fish would die.
<Enter more whiiiiiiiiiiining> Which she'd do to the guy rather than the lady working there. Reminded me for all the world like a freaking 4 year old whining to her Daddy at a store.:rolleyes:
Regardless, she ended up on the verge of a tantrum so finally the lady gave up and sold it to her. Next week that whiner will be back saying all her fish are dead because the store sux. She'll post on forums and tell everyone how they shouldn't have sold it to her, but seriously, what do you do? What kind of a position is that to be in? You tell them, you explain it to them and they still insist? Every ounce of customer service training in you is going to tell you that you can't refuse to sell it to someone.
Maybe they shouldn't, but I certainly wouldn't want to be put in that position. Its just too bad that a live creature is in the middle of it all. What if she started screaming in the store? Or got violent? They don't pay those people enough.... I'm not sure you could pay people enough to deal with that type.
Kudos to the store for trying - some people are just too self-centered to care.:no: I did make it clear to the staff that their efforts were admirable though.
I won't say what store just in case they drop by. I don't mind them knowing what I think of their foolishness, but I don't think this is the place to express it.
Anyways, I was shopping with one staff member while the other was dealing with the CFH (customer from <ahem> down below). She, the customer with the brandy new ONE GALLON tank, was the one who the fish was for and maaaaannnn.... the girl was downright whiney. She's with a guy and all I'm hearing is this little whiney voice "But I want that oooooooooone... its so cuuuuuuuuuute" :rolleyes: . What was 'that one'? 'That one' was an Angelfish. Yes, an Angelfish for her newly set up one gallon tank which already had fish in it! (dunno which fish she already had - probably would scare me)
The lady working at the store was trying to gently explain to her that her tank was too small, already over-stocked, and uncycled. She got more and more firm with her, coming right out and saying those fish would die.
<Enter more whiiiiiiiiiiining> Which she'd do to the guy rather than the lady working there. Reminded me for all the world like a freaking 4 year old whining to her Daddy at a store.:rolleyes:
Regardless, she ended up on the verge of a tantrum so finally the lady gave up and sold it to her. Next week that whiner will be back saying all her fish are dead because the store sux. She'll post on forums and tell everyone how they shouldn't have sold it to her, but seriously, what do you do? What kind of a position is that to be in? You tell them, you explain it to them and they still insist? Every ounce of customer service training in you is going to tell you that you can't refuse to sell it to someone.
Maybe they shouldn't, but I certainly wouldn't want to be put in that position. Its just too bad that a live creature is in the middle of it all. What if she started screaming in the store? Or got violent? They don't pay those people enough.... I'm not sure you could pay people enough to deal with that type.
Kudos to the store for trying - some people are just too self-centered to care.:no: I did make it clear to the staff that their efforts were admirable though.